6. CANCELLATION AND RETURNS POLICY
Cancellations if you are a Consumer:
6.1 You must notify us immediately if you decide to cancel your order preferably by email at firstname.lastname@example.org and quote your order number. A returns number will be provided for you to use when returning the Goods. The time limit for notification of cancellation is 7 working days following receipt by you of the Goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases, the Goods will need to be returned to us unused and in good condition.
6.2 Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 30 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods.
6.3 You must ensure that when returning the Goods they are packed adequately and returned with a reputable courier. The cost of the return must be paid for by you.
6.4 Goods which are custom built to your specification may not be cancelled by you.
6.5 A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen’s Advice Bureau or Trading Standards Office.
Cancellations by all other Customers:
6.6 You have no right to cancel any order placed with us if you are not acting as a Consumer. We may at our absolute discretion accept cancellations on orders. You must notify us immediately of your request to cancel your order and this must be done within 7 days of placing your order. We will notify you if we agree to the cancellation of your order. We reserve the right to charge for any costs that we may incur in accepting any cancelled order. A re-stocking charge of 20% will be made by us for all cancelled orders which we accept.
6.7 We reserve the right to cancel your order at any time if the Customer becomes bankrupt, enters into any arrangement with its creditors, or being a company, goes into liquidation or is wound-up, or being a partnership, is dissolved or if, in our reasonable opinion, one of the aforementioned events is likely to occur.
Returns where Goods are faulty or damaged:
6.8 We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate provided you notify us within 14 days of receipt.
6.9 If you discover that the Goods are faulty you must contact us immediately to enable us to remedy the problem. If the Goods cannot be repaired we will either replace the Goods or refund you the full amount.
6.10 Please email email@example.com to inform us of your wish to return Goods quoting your order number.
6.11 The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds or re-credits will be undertaken within 30 days of notification of return.
6.12 Due to the size and weight of our products all returned or cancelled Goods must be returned by a reputable courier such as Parcel Force or Interlink unless we have arranged collection from you.
6.13 Where we decide at our absolute discretion to accept returns of Goods which are neither faulty or damaged then we will charge a re-stocking charge of 20% which will be deducted from any refund to you. Returns will not be accepted on Goods which have been used or where the original packaging has been damaged or discarded.