Returns

4.

CANCELLATION AND RETURNS POLICY

4.1

If you wish to cancel your order:

1. you can notify us by email to support@naplesuk.com before we have dispatched the goods to you; or
2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The costs of returning goods to us shall be borne by you. A restocking charge of 20% will apply.

4.3

Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required less a 20% restocking charge.

4.4

The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -

1. in the event that the product has been used;
2. in the event that the original packaging has been discarded or damaged.

The provisions of this clause 4.4 do not affect your statutory rights.